IT Support Officer City Exchange

Job Position – IT Support Officer

Company Name – City Exchange

Location: Dubai, UAE (On-site)

Employment Type: Full-Time

Required Qualifications:

– Bachelor’s degree in information Technology, Computer science, or a related field

– Proven experience in IT support or helpdesk roles. (2+ years)

– Strong knowledge of computer hardware, software, and operating systems (windows, macOS, Linux)

– Proficiency in troubleshooting network issues, including LAN, WAN and WI-FI connectivity

– Experience with configuring, maintaining and troubleshooting printers, scanners and other peripherals

– Familiarity with common enterprise software applications and productivity tools (Microsoft Office Suite, email clients)

– Knowledge of cybersecurity best practices and basic security protocols

– Ability to diagnose and resolve hardware and software problems efficiently

– Excellent communication and interpersonal skills to assist users effectively

– Ability to prioritize tasks and manage time in a fast-paced environment

– Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus

Key Responsibilities:

– Provide technical support and assistance to end-users for hardware, software and network issues

– Troubleshoot and resolve IT-related problems promptly to minimize downtime

– Maintain and monitor computer systems, servers and network infrastructure

– Install, configure and update hardware and software applications as required

– Manage user accounts, permissions and access control in accordance with organizational policies

– Conduct routine maintenance and system backups to ensure data integrity and security

– Document support activities, solutions and system configurations accurately

– Assist in the setup and deployment of new hardware and software across the organization

– Educate and train users on new technologies and best practices for efficient system usage

– Collaborate with IT team members and external vendors to resolve complex technical issues

– Ensure compliance with IT policies, security standards and organizational guidelines

– Contribute to the development and improvement of IT support processes and Salary & Benefits:  As per internal benchmark and industry standard.

Application Process:

Qualified candidates can send their CV with the subject line “IT Support Officer”.