Customer Service Officer

Position Title: Customer Service Officer

Company: Kuwait Airways

Employment Type: Full-Time

Location: Kuwait International Airport

Start Date: Immediate

Role Overview

You will assist passengers throughout their travel journey, handling check-in, boarding, inquiries, and service support while ensuring a smooth, professional airport experience aligned with Kuwait Airways’ service standards.

Key Responsibilities

Greet passengers and assist with check-in procedures.

Provide accurate flight, ticketing, and travel information.

Manage passenger issues, special requests, and complaints professionally.

Coordinate with ground staff, security, and flight operations teams.

Ensure compliance with airline procedures, safety rules, and documentation standards.

Assist passengers requiring special support or mobility assistance.

Manage boarding gates, announcements, and passenger flow.

Minimum Requirements

High school diploma or equivalent.

Strong English communication skills (Arabic is a plus).

Customer service experience, preferably in aviation or hospitality.

Ability to work shifts, weekends, and holidays.

Professional appearance and positive attitude.

Physically fit and able to stand for long periods.

Desired Requirements

Airline or airport operations experience.

Knowledge of GDS or airline check-in systems.

Strong multitasking and problem-solving skills.

Previous experience in fast-paced service environments.

Contract

Full-time, permanent role.

Competitive salary with yearly increments.

Travel benefits and discounted tickets.

Health insurance and paid annual leave.

Training and career development programs.

Company Description

Kuwait Airways is the national carrier of the State of Kuwait, serving regional and international destinations with a commitment to safety, service excellence, and comfort.

Known for its strong legacy, modern fleet expansion, and focus on high-quality passenger service.

Offers stable career opportunities, professional development, and global aviation exposure.

How to Apply

Submit your updated CV and a recent photograph (optional).

Include any previous customer service or aviation-related experience.

Apply through the official Kuwait Airways Careers Portal.

Use the subject line: “Application – Customer Service Officer.”

Ensure your contact details are correct for interview scheduling.

For more details, visit: https://247emiratesguides.org/kuwait-airways-careers/